Have your property professionally managed by a team who truly care!

​Personalised service to both Owners & Guests

How to Stand Out 

There are currently over 18k active listings in Cape Town alone! Therefore, your property needs to stand out from the rest. We'll advise you on decor trends, facilities, services & amenities that guests expect, to ensure your property gets booked over others. 

Return on Investment

There are many tricks to ensure your listing remains optimised, from your title and description to images, rates, booking preferences, calendar and more. Our daily optimisation will be sure to increase bookings, rates and 5 star reviews. We are experts at this.

Security & Screening

We make sure to screen guests, personally meet guests and conduct a post departure property inspection. For direct bookings we ensure full payment is received + security deposit & copy of ID's before allowing guests access to your property. 

WHERE WE OPERATE

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WHAT WE CHARGE

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V&A Waterfront
Atlantic Seaboard (excl. Hout Bay)
​Hermanus & Onrus

Online Management Only
10% commission

Full Rental Management
​20% Commission

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YOUR SUCCESS IS OUR SUCCESS

• Are you wanting to optimise your return on investment?
• Looking for a designated, hands-on host to manage your property?
• Do you want flexibility to use your own property when you're back in town?
• Don't have the time/knowledge or availability to manage bookings, cleaning, guest arrivals etc yourself?

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YOU ARE IN THE RIGHT PLACE! 
Let our reliable, hard working team assist you, as this is our zone of genius and what we love to do.

Rental Management Overview

ONLINE MANAGER - 10% commission

• ​Listing Optimisation
• Rate Analysis & Daily Adjustments 
• Booking Management
• Calendar Management
• Guest Communication
• Payment Management
• Direct Booking Management
• Social Media Marketing

PRO - FULL RENTAL MANAGEMENT 20% commission

• All services included in ONLINE + the following
• We create your online listings from scratch 
• Dynamic pricing to ensure competitiveness.
• Coordinating and arranging all cleaning and laundry 
• 24/7 Complementary concierge service to guests 
• Post departure​ property inspections
• Restocking of home supplies
• Arranging any maintenance the property may require.
• Direct Bookings, contracts, deposit management & monthly financial reports.

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What some of our property Owners have to say about us:

What's included in the 20% commission structure:

​On-boarding

• Initial consultation, property inspection.
• Competitive rate evaluation and optimisation.
• Advise on any missing items/needing repairs.
• Organising professional photographer.
• Create an attractive and optimised listing online.
• ​Continuous profile adjustments and optimisation.

​Bookings & Safety

• We manage all guest communication and enquiries.
• We take the time to screen guests and make sure they are familiar with the house rules.
• We meet our guests in person upon arrival.
• We do a departure inspection to ensure nothing is missing or damaged after every guest's stay.

Cleaning & Laundry

• The once-off departure cleaning and laundry fee is charged to the guest.
• We provide luxury hotel standard linen and towels for guests (Cape Town only)
• Our professional cleaners will use their own cleaning products 

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Frequently asked questions

FOLLOW US ON INSTAGRAM - @BACKINTOWNSA